If you are happy with your order above please click on the “Checkout” button.
To add to your order please click the "Continue Shopping" button above.
To Edit the Quantity of an item enter the new value and click "Update Changes".
To remove an item set the item quantity to zero and click on the “Update Changes” box.
If you have any problems ordering via our website email us on orders@neatdiamonds.com
or call 0121 248 2400 or outside the UK +44 121 248 2400.
ORDERING INFORMATION
UK Orders - All prices quoted are in sterling (UK pounds) and exclude VAT
at 15. Errors and omissions excepted. Shipping to destinations in the UK is £3.50
and normally takes 1-2 days. Products are shipped by Royal Mail Special Delivery
or First Class Recorded.
International Orders - All prices quoted are in sterling (UK
pounds) and exclude delivery. Customers outside the UK will not be charged VAT.
Standard Delivery outside the UK is by DHL and costs £15.00 (UK Pounds Sterling).
International Delivery takes 2-3 days.
Corporate Purchase - Company Purchase Orders (PO’s)
are accepted. Please mail or fax to the address below. Terms: Net 30.
AimproUK Ltd.
Branston Court
Branston Street
Birmingham, B18 6BA, UK
Fax: +44 (0) 121 248 2249
DELIVERY
Subject to your order being authorised and barring system failure, we will despatch
all orders where possible received up to 1 p.m. the same day.
Delivery within the UK
The standard delivery method in the UK is by Royal Mail Special Delivery or Recorded
First Class and normally takes 1 - 2 days.
International Shipping
Once your order leaves our warehouse, shipping times typically range from 2 to 3
working days, depending on the destination. Standard Delivery outside the UK is
via DHL and costs £15.00 (UK Pounds Sterling). Please note that custom duties may
apply.
PAYMENT OPTIONS
We
take every possible precaution to protect the integrity of your credit card information.
You can place an order on-line securely. We offer you the choice of using a Secure
Server, which encrypts any information you type in.
You can safely enter your entire credit card number on the secure
server, and it cannot be read in transit. Our secure server software (SSL) is the
industry standard and among the best software available today for secure commerce
transactions.
It encrypts all of your personal information including credit card
number, name, and address, so that it cannot be read as the information travels
over the Internet.
Payment Methods - We accept Visa, MasterCard, Switch, Delta,
Discover, American Express, personal and company cheques, money orders and bank
wire transfers.
Paying by credit card - please furnish the card number, expiration
date and cardholder name and address.
Paying by purchase order - this option is usually reserved
for Government Agencies, Educational Institutions and Ltd or Plc corporations.
Title - Title to goods remains with NeatDiamonds until payment
in full has been received.
REFUNDS & EXCHANGES
At NeatDiamonds, we are passionately committed to your satisfaction. We believe
these are the top corporate training products on the market and are used by 1000's
of Universities, Corporations, and Governments. If you are dissatisfied with your
purchase, we will gladly give you a full refund of your purchase price (less shipping
costs), as long as less than 30% of any course has been opened. If you are purchasing
only one video or CD, you may open it for your risk free evaluation.
If you are not 100% satisfied with the purchase, simply call our
friendly sales staff at +44 (0) 121 248 2400 to obtain a RMA# (Return Merchandise
Authorization Number) and then return the product back within 30 days of the invoice
date. The RMA# is required for us to track your return and properly credit your
account. For this reason, the shipping department does not accept packages that
do not have an RMA#. All disks, videos, registration cards, boxes, and packaging
materials must be included and in like-new condition. Your return must be received
by NeatDiamonds within 30 days of the NeatDiamonds invoice date. NeatDiamonds reserves
the right to refuse damaged or incomplete returns, or returns where the order is
more than 30 days old, or returns where more than 30% of any course or product has
been opened or viewed.
Please put the original packing slip in the carton, and wrap the
package securely so that no damage will occur during transportation. For your protection,
please use Insured/Recorded Parcel Post when sending courses back so that you have
a receipt for the shipment.
Please note that overseas shipping costs are not refundable.
PRIVACY POLICY
NeatDiamonds Privacy Statement
We are committed to protecting your privacy. We will only use the information that
we collect about you lawfully (in accordance with the Data Protection Act 1998)
and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service. We will not
e-mail you in the future unless you have given us your consent or we have new information
relevant to your enquiry.
We do not sell or provide your personal data to any other company
for marketing, research, or unsolicited calls.
The type of information we will collect about you includes: Your
name, Address, Telephone number, Email address, and Credit/debit card details. We
will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If you find any inaccuracies
we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law and the Which? Web Trader Code.>
If you have any questions/comments about privacy, please contact
us.
Please note that no part of this Website may be copied or duplicated
in any form without written permission from NeatDiamonds. All rights reserved.
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