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Frequently Asked Questions

Some of our most frequently asked questions have been listed below.
If you have a question that has not been listed below, please do contact us and we will endeavour to answer your question as promptly and clearly as possible.

What if I don’t know my finger size?
What if I don’t know my finger size?
We can send you a free plastic ring sizer which fits on your finger. Please call us or email orders@neatdiamonds.com and we will post one out to you.

How long will my order take to be delivered?
How long will my order take to be delivered?
We aim to despatch your order within 7 working days. Some orders may take longer however if this is the case we will contact you. If your order is urgent please email us prior to the order and we may be able to prioritise it for you. Unless otherwise stated delivery will be by Royal Mail next day special delivery. All jewellery will be fully insured. we don't deliver to addresses outside the UK.

How is my jewellery packaged?
How is my jewellery packaged?
All our wedding bands are supplied in a presentation box.

Will I get a valuation for my jewellery?
Will I get a valuation for my jewellery?
You will receive a hand written insurance valuation for each item of jewellery purchased which reflects the current high street retail replacement cost.

Are all your products hallmarked?
Are all your products hallmarked?
All our wedding bands, with the exception of palladium, are hallmarked by the Assay Office of Great Britain, which is your guarantee of the precious metal content of your jewellery. As yet there is no hallmark for Palladium, however the details will be written in your insurance valuation.

Why choose Platinum?
Why choose Platinum?
Platinum is a wonderful and popular choice of metal for wedding rings. If you prefer white coloured rings, then platinum is the perfect choice. Platinum is naturally "white" (silvery grey), and is extremely strong and hard-wearing. In addition, it never discolours or tarnishes.

What are the properties of Palladium?
What are the properties of Palladium?
Palladium is emerging as a popular choice as a stand alone metal for gents wedding bands. This rare transition metal is a close relative of platinum and naturally white in colour. It does not need to be Rhodium plated and can be easily resized making it increasingly popular.

Do you have a retail outlet we can visit?
Do you have a retail outlet we can visit?
Our retail shop, Platinum Jewellers is located in the heart of Birmingham’s Jewellery Quarter. Feel free to visit us, we are open from Tuesday to Saturday 10am until 4pm. Please see contact details for our full address and phone number.

 

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