Provided goods are returned as sold within 7 days of receipt, we can exchange any goods, or send replacements. We provide the option of a full refund, again within 7 days, if the goods are different from those ordered. The 7-day refund period may be extended if prior consent is obtained Aimpro UK Ltd T/A NeatDiamonds.com, in writing.

It may be possibel to apply for a refund on the goods if they are not to your acquired taste, however there would be a 20% fee for the handline of the goods as well as any settings which we may had done to assumble the goods to your size/requirements.

Refund procedure:
Please email enquiries@neatdiamonds.com or call 0121-248-2248 for assistance with refund options. All goods must be sent by recored delivery and must be insured for the full value of the goods.

All refund communciations must be backed up in writing by Email or Fax.