Refund policy

Please refer to our refund policy on http://www.neatdiamonds.com/refund-policy.html

Privacy policy

NeatDiamonds are committed to protecting your privacy and will not pass any information supplied to any third party. NeatDiamonds will not email customers unless we have been given consent and customers will be able to unsubscribe at any time by calling customer services on +44 (0)121 248 2248.

Payment

Payment can be made through any means listed below (Credit cards attract a surcharge of 2%):
Credit card
Debit card
Bank transfer
Cheque
Cash

Delivery

Delivery unless otherwise stated will be by Royal Mail next day special delivery. This should ensure delivery during Monday-Friday of 24 hours. Weekends, ie postal Friday night could mean 48 hours. All jewellery will be fully insured.

Consumer Law

NeatDiamonds.com will uphold all of your rights under consumer protection laws including:
The 1968 Trade Description Act
The 1974 Consumer Credit Act
The 1977 Unfair Contract Terms Act
The 1979 Sale of Goods Act
The 1982 Supply of Goods and Service Act
The 1987 Consumer Protection Act
The 1994 Regulations Act

Guarantees

All goods sold by NeatDiamonds.com are supplied with a full 12-month guarantee, which covers any manufacturing defaults. This guarantee does not cover any work carried out by a third party.

Note: Due to the excellent skills of our diamond setters our diamonds will NOT fall out of our jewellery, they can only be dislodged. We therefore strongly recommend that you fully insure your diamond jewellery as loss of diamonds does not fall under the NeatDiamonds.com guarantee.

Cancellation Rights

All jewellery is manufactured to order and once a deposit has been received the deposit will be lost if the order is cancelled. Minimum deposit is 20% of the gross value of the goods.

Customer Services

If you have any queries/complaints please contact customer services on +44 (0)121 248 2248.